Surgical Auto Repair

Gina M a month ago

Always a pleasure doing business with Surgical Auto Repair! Expert evaluation, competent repair and excellent customer service! I appreciate all you do to keep my car on the road in great condition. Thank you.

Carlo Francisco 3 months ago

Terrible experience. Owner/main mechanic Donald is the man. However whoever is in office no good. Zero patience, poor customer service. Easily agitated. Cuts off question to talk. Disrespectful, unaccomadating. Whoever worked on our car did a short cut job to install our reverse light bulb. Went on YouTube in the back to attempt to figure out the issue. Now it doesn’t work and at first gave a whole run around of thoroughly inspecting the area if we bring the car in but the first time we brought car in area should have been inspected. Raising voice to my wife and concern is about a reverse light bulb that they installed incorrectly. Not happy at all. Will not come here again. This is why we work on our own cars

Dewayne Yetman 3 months ago

Sandra's knowledge of my vehicle blew me away. Sandra and Donald were professional. They kept me updated throughout the process. I am happy with the service that I received.

Colvin Hutchins 4 months ago

My experience with Surgical Auto Repair in Mount Vernon was extremely disappointing. I brought my vehicle in on December 15, 2025, for a head gasket repair and was told the job would take approximately two weeks. Instead, I did not get my vehicle back until March 27, 2026—over three months later. Throughout that entire period, I struggled to get updates, and every time I called, I was given a different excuse about waiting for parts or other delays. This was an insurance claim. The original estimate submitted was $4,820.32. The insurance company initially approved $2,253.26 and later approved an additional $809.00, for a total insurance payment of $3,062.26. Based on those numbers, plus an engine mount I requested to be replaced for approximately $140, I expected my out-of-pocket costs to be much lower. Instead, I ended up paying over $5,000 myself, and I never received a clear explanation that justified why my share was more than what the insurance company paid. What makes this even more frustrating is that there were multiple invoices, totaling go $5,563.83, and it was extremely difficult to get a straightforward answer regarding what I actually owed and why. I repeatedly aske

Leon Jones Edited 2 months ago

Call to get a "rough estimate" on how much front end damage to the driver side by pot hole would cost! Tried to explain to this loud annoying voiced woman that I clearly said "a rough estimate" and she kept yelling arguing about an exact price! I just hung up on the broad! If you value customer service with someone who knows how to "listen" and talk with some sense, then don't take your business here!